Return Policy

What is our Return Policy?

 

  • In the event of Manufacturer Defect:
    • A replacement or full refund is to be issued.
    • Customer will have to inform BEBEJAN team within 14 days after receipt of package in order to get a replacement or gain refund.
    • Customers will have to provide pictures of defective area and full length of product.
    • All refunds will be issued to the original form of payment.
    • For other Return Reasons:
    • Items can be returned within 30 days of receipt of your shipment.
    • Items’ Condition: Items must be in original condition, unwashed, not-used, and must be in original packaging and in sell-able condition.
    • Pictures must be provided of product in original pack.
    • Refund amount: The return shipping cost will be deducted from the amount, and the net amount will be refunded upon receipt of the returned product.
    • Once your return request is approved, we will send you a Return Shipping Label by Email. You can either use the label provided by us or use your own shipping method to send us the item(s). If you choose to use your own label, the RMA Number Provided by our team will be applied. 
    • Please allow your bank 7-10 days to process the refund and for the credit to appear on your statement.
    • Note:  At BEBEJAN we strive for 100% customer satisfaction, and at the  website we provide best quality pictures and product detail, however colors may vary from one computer screen to another and thus, does not come under manufacturer defect category, so will be considered as dislike / did not meet the expectations case.
    • Decline Request: Any request outside allowed time period will not be accepted by the system. Items which are bought at clearance, final sale, open box are not eligible to apply for return. Also, any items missing from comforter set such as sham/s or bed skirt will not be accepted for return & refund, such incomplete missing return will be sent back to customer's address after verification.
    • Also, any items exchanged for another items from our store is non returnable unless defective or in category of wrong order received.
    • Decline Request: Any request outside allowed time period will not be accepted by the system. Items which are bought at clearance, final sale, open box are not eligible to apply for return. Also, any items missing from comforter set such as sham/s or bed skirt will not be accepted for return & refund, such incomplete missing return will be sent back to customer's address after verification.
    • Also, any items exchanged for another items from our store is non returnable unless defective or in category of wrong order received.

    • I received the wrong item.

      • If you receive a wrong item please contact us  within 7 days of your delivery date and provide us with the order number.
      • You will receive a prepaid label via email so you may return the incorrect item. Please print the shipping label, attach it to your package and drop it off to the respective shipping carrier. Once the item is received, we will ship you the correct item.
  • Returns 
    • You can file a return here or contact us here to submit your

      return request. Once your return request has been authorized and you have been provided with a return authorization number you may ship us your return. The shipping information will be provided once your return is approved. Please note, return shipping charges are to be paid by the customer.  Once your unused and unwashed returned items have been received, you will receive a refund confirmation email from us and your payment will be refunded in the original form it was received. Your credit card/PayPal will be credited within 7 business days of receipt of return.


  • Cancelling an Order

    You can cancel your order within 2 hours of placing it. After 2 hours, 5% fee will be deducted of total order amount for each cancelled order. And after 4 hours cancellation will not be processed.
    Within 2 hours.   Full amount will be refunded
    Within 2 to 4 hours. A deduction of 5% of the amount of order
    After 4 hrs.   Cancellation will not be processed

    Note: If an order is already dispatched before order cancellation request, then request will not be processed. 

    We deduct round way shipping (Depending on distance and parcel weigh) of your total amount if parcel intercept. 

    If customer refuses to accept the order, round way shipping cost will be deducted from total refund amount.

    Read our full return policy here.

    To cancel your order, you can reach us here. Please contact us as soon as possible so that we can accommodate your cancellation request.