Payments, Shipping & Delivery

Order Processing and Shipping:

• Orders are processed and shipped within 2-5 business days. You will receive a shipping confirmation email once your items have left the warehouse.
• If an item is back-ordered, you will be notified by email of any delays.

Shipping Fees:

• We offer free standard shipping (2-5 business days) on all orders within the lower 48 U.S. states.
• Shipping fees apply for Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands ($199 for a single comforter).
• We do not ship to military APO/DPO addresses.

Handling Back-Ordered Items:

• Orders with back-ordered items will ship once the item is back in stock. Contact us if you need part of your order sooner.

Expedited Shipping:

• Expedited orders placed before 11 am EST (Monday-Friday) ship the same day, if all items are available. Otherwise, they ship the next business day.

Order Tracking:

• You will receive a tracking number via email once your order ships. You can check your order status and track your shipment online.

Lost or Missing Packages:

• Once your order is handed over to third-party carriers (FedEx, UPS, USPS), we cannot be held responsible for its delivery. Please contact the carrier directly for assistance.

Defective Items:

• Please inspect your parcel upon delivery. Report any defects within 7-14 days to initiate a return or replacement.

Using Discount Codes:

• Free shipping codes must be entered at checkout. Only one discount code can be applied per order.

Referral Codes:

• Share your referral link after a friend signs up to claim your reward.

International Shipping:

• We ship within the lower 48 U.S. states for free. Shipping charges apply for Alaska, Hawaii, Puerto Rico, and Canada.

Pricing and Currency:

• All prices are in USD. Currency conversion rates depend on your bank or credit card.

Order Cancellation:

• Orders can be canceled within 2 hours for a full refund. After 2 hours, a 5% fee will be deducted. Cancellation requests after 4 hours cannot be processed.
• If an order is dispatched before the cancellation request, it cannot be processed. Refusing delivery will result in round-way shipping costs being deducted from your refund.

Payments:

• Your credit card will be charged when your order ships. You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email within 2-3 business days.

Creating an Account:

• Creating an account saves your payment and shipping information for faster checkout. You can also track your orders and manage gift addresses.

Payment Methods:

• We accept Apple Pay, Visa, MasterCard, PayPal, and Shopify Payments.

Security:

• All transactions are secure, completed on a Shopify secure server with encrypted data transfer.

Refund Processing:

• Refunds are processed within 7 business days after your return is received. The credit will be issued to the original payment method.

Product and Promotion Updates:

• Subscribe to our newsletter or create an account to receive updates on new products, promotions, and events.

Missing Components:

• Unpack and unfold all items to ensure all components are included. If any items are missing, contact us at info@bebejan.com for assistance.

Billing Address Errors:

• For security reasons, we cannot edit billing addresses. Contact us immediately to cancel the order if it hasn't shipped.

Gift Orders:

• Prices are not included on packing slips for gift orders. Contact us in advance to indicate that your order is a gift.

Login Issues:

• You only need your email address to checkout. To view previous orders, create an account. If you have trouble logging in, contact us for help.